Think differently.

Concierge Experience – Go Beyond the Front Desk gets mentally, possibly physically, rid of your front desk and connects the team in a whole new way.  Leveraging the concierge to be the resident experience expert creating a new way to upgrade, a new partnership with the service providers, and increased sales by ensuring key focuses are leading the client’s journey through their visit.

Date: July 25, Aug 1, Aug 22
Time: 2PM-4PM/EST
Location:Zoom
Cost: $500

What You’ll Learn:

Concierge Expertise – Identifying the Secret Sauce to Next Level Service

The Experience Matters – Do They Know What Client’s Expect and Can They Successfully Pivot Under Pressure

• 5 Star Service in Today’s Climate
• Take a Look Outside Our World – Explore Case Studies to Find Opportunities
• See Your Business through the Eyes of a Client
• Level Up Your Consciousness to Concierge Thinking
• Identify Key Concierge Competencies & Discover How to Bring them to Life in Your Business

Orchestrating the Client Journey – Getting Beyond Booking a Winning Day

• Dive into Your Client Journey; Vision Often Doesn’t Match Reality
• Discover Opportunities to Make Your Business Win with Clients By Mapping Out Wants & Needs and Removing Obstacles

Identify Where Technology Wins

• Identify Who Does it Better Humans or Technology
• Revolutionize Your Salon to Spend More Time on Focused on the Client

Best Attendee:  Owner, Manager, or Front Desk Manager