Concierge Experience – Go Beyond the Front Desk

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Concierge Experience – Go Beyond the Front Desk gets mentally, possibly physically, rid of your front desk and connects the team in a whole new way.  Leveraging the concierge to be the resident experience expert creating a new way to upgrade, a new partnership with the service providers, and increased sales by ensuring key focuses are leading the client’s journey through their visit.

What You’ll Learn:

1. Concierge Expertise – Identifying the Secret Sauce to Next Level Service
2. The Experience Matters – Do They Know What Client’s Expect and Can They Successfully Pivot Under Pressure
3. Orchestrating the Client Journey – Getting Beyond Booking a Winning Day
4. Identify Where Technology Wins
5. Discover sales, marketing and EXECUTION strategies to drive sales.
6. Get beyond the great idea to long term results.
7. Leave with templates you can execute immediately.

Dates: June 3, 10
Time: 12:00 PM – 2:00 PM/EST
Location: Zoom
Cost: $500