Concierge Experience – Go Beyond the Front Desk
February 15, 2022 @ 12:00 pm - March 1, 2022 @ 2:00 pm$250 – $500
Concierge Experience – Go Beyond the Front Desk gets mentally, possibly physically, rid of your front desk and connects the team in a whole new way. Leveraging the concierge to be the resident experience expert creating a new way to upgrade, a new partnership with the service providers, and increased sales by ensuring key focuses are leading the client’s journey through their visit. Think differently.
What You’ll Learn:
Concierge Expertise – Identifying the Secret Sauce to Next Level Service
The Experience Matters – Do They Know What Client’s Expect and Can They Successfully Pivot Under Pressure
- 5 Star Service in Today’s Climate
- Take a Look Outside Our World – Explore Case Studies to Find Opportunities
- See Your Business through the Eyes of a Client
- Level Up Your Consciousness to Concierge Thinking
- Identify Key Concierge Competencies & Discover How to Bring them to Life in Your Business
Orchestrating the Client Journey – Getting Beyond Booking a Winning Day.
- Dive into Your Client Journey; Vision Often Doesn’t Match Reality
- Discover Opportunities to Make Your Business Win with Clients By Mapping Out Wants & Needs and Removing Obstacles
Identify Where Technology Wins
- Identify Who Does it Better Humans or Technology
- Revolutionize Your Salon to Spend More Time on Focused on the Client
Best Attendee: Owner, Manager, or Front Desk Manager
Date: Feb 15, 22, Mar 1
Cost: $500 First Person; $250 Each Additional Person
Location: In-Person (2) Day Seminar, Remote (3) Zoom Sessions + (3) Coaching
USE YOUR POINTS – Salon Alliance Rewards Library, Business Partnerships, Beauty 360 Consulting, Concierge Experience
Additional Attendees purchase a B360 Voucher.