Concierge Experience – Go Beyond the Front Desk gets mentally, possibly physically, rid of your front desk and connects the team in a whole new way.  Leveraging the concierge to be the resident experience expert creating a new way to upgrade, a new partnership with the service providers, and increased sales by ensuring key focuses are leading the client’s journey through their visit.  Think differently.

What You’ll Learn:

Concierge Expertise – Identifying the Secret Sauce to Next Level Service

The Experience Matters – Do They Know What Client’s Expect and Can They Successfully Pivot Under Pressure

• 5 Star Service in Today’s Climate
• Take a Look Outside Our World – Explore Case Studies to Find Opportunities
• See Your Business through the Eyes of a Client
• Level Up Your Consciousness to Concierge Thinking
• Identify Key Concierge Competencies & Discover How to Bring them to Life in Your Business

Orchestrating the Client Journey – Getting Beyond Booking a Winning Day.

• Dive into Your Client Journey; Vision Often Doesn’t Match Reality
• Discover Opportunities to Make Your Business Win with Clients By Mapping Out Wants & Needs and Removing Obstacles

Identify Where Technology Wins

• Identify Who Does it Better Humans or Technology
• Revolutionize Your Salon to Spend More Time on Focused on the Client

Best Attendee:  Owner, Manager, or Front Desk Manager

Date: Feb 15, 22, Mar 1
Time: 12PM-2PM/EST
Cost: $500 First Person; $250 Each Additional Person
Location: In-Person (2) Day Seminar, Remote (3) Zoom Sessions + (3) Coaching

USE YOUR POINTS – Salon Alliance Rewards Library, Business Partnerships, Beauty 360 Consulting, Concierge Experience

Additional Attendees purchase a B360 Voucher.