
Concierge Experience – Go Beyond the Front Desk
July 25 @ 2:00 pm - August 22 @ 4:00 pm
$500
Think differently.
Concierge Experience – Go Beyond the Front Desk gets mentally, possibly physically, rid of your front desk and connects the team in a whole new way. Leveraging the concierge to be the resident experience expert creating a new way to upgrade, a new partnership with the service providers, and increased sales by ensuring key focuses are leading the client’s journey through their visit.
Date: July 25, Aug 1, Aug 22
Time: 2PM-4PM/EST
Location:Zoom
Cost: $500
What You’ll Learn:
Concierge Expertise – Identifying the Secret Sauce to Next Level Service
The Experience Matters – Do They Know What Client’s Expect and Can They Successfully Pivot Under Pressure
- 5 Star Service in Today’s Climate
- Take a Look Outside Our World – Explore Case Studies to Find Opportunities
- See Your Business through the Eyes of a Client
- Level Up Your Consciousness to Concierge Thinking
- Identify Key Concierge Competencies & Discover How to Bring them to Life in Your Business
Orchestrating the Client Journey – Getting Beyond Booking a Winning Day
- Dive into Your Client Journey; Vision Often Doesn’t Match Reality
- Discover Opportunities to Make Your Business Win with Clients By Mapping Out Wants & Needs and Removing Obstacles
Identify Where Technology Wins
- Identify Who Does it Better Humans or Technology
- Revolutionize Your Salon to Spend More Time on Focused on the Client
Best Attendee: Owner, Manager, or Front Desk Manager